KUNSHAN CHIEFTING AUTO PARTS CO,.LTD.

KUNSHAN CHIEFTING AUTO PARTS CO,.LTD.

careers

careers

1,Customer Service Representative
Job Description:
Serves customers by providing product and service information; resolving product and service problems; and assisting customers to complete their orders.Responds to telephone or written inquiries from customers, and supports sales activities.
Primary Responsibilities
1,Receives incoming calls, order entry, and provides information on product availability, pricing, delivery and any additional information needed by the customer
2,Interfaces with other internal departments to help resolve pricing, credit, inventory, shipping, quality and technical issues
3,Checks inventory levels for selected accounts to analyze potential unexpected inventory depletion and notifies sales team
4,Supports Business Development Group by carrying out delegated tasks in accordance with established procedures, including customer follow-up
5,Demonstrates a thorough understanding of company products and services
6,Advise customers on applicability and interchangeable products by referring to catalogs and computerized information systems
7,Maintain current company knowledge of the product line, parts, features and benefits
8,Resolves customer inquiries and concerns for a positive resolution
Skills & Requirements
1,Undergraduate with 2+ years of relevent experience
2,Microsoft Office, PDF experience a plus
3,Excellent communication skills (written & verbal)
4,Customer focused mindset – maintaining professionalism
5,Detail oriented with effective time management. Conflict resolution and problem solving
6,Must have clear speaking voice and excellent communication skills when dealing with internal and external customers


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